Question 1

What to write in an Etsy review?

Accepted Answer

Your review should be helpful to both the shop owner and future buyers. So write with them in mind.

So here are a few tips for writing a review that will help others:

1. Don’t be afraid to give bad news! If the seller was late with your order and didn’t inform you, don’t hold back & say so in your review. Or if there was damage on arrival or the item wasn’t as described tell them. The only thing worse than finding out after purchase is never knowing until it’s too late!

2) Give plenty of detail about what you liked/disliked about their products & services. People are more likely to buy a product that has been well-reviewed especially if they have similar needs to the one that inspired you to purchase the product.

3) If the product arrived damaged or defective in some way, be sure to make mention of it & give a detailed account. This will help not only future customers who are looking for reviews about the seller’s products but also other sellers so they can see what might have caused the defect and work to improve their own quality control.

4) Be honest! People buying from Etsy want to know the true story behind each item especially if they’re spending good money on it.

5), Lastly be polite & patient with your words! You may have experienced problems with an order but that doesn’t mean you need to come across as hateful or uncaring with your review- keep your cool.

Question 2

Do I have to leave an Etsy review?

Accepted Answer

No review is required – you can leave a review if you’d like. If you’re unhappy with an item you bought, you should first contact the store and ask them to respond. Store owners are interested in your thoughts, and it benefits their business to know what works, and what doesn’t.

Question 3

Can the Etsy seller have my review removed?

Accepted Answer

If the shop owner believes that the complaint is out of their control, they have the right to have your review removed. For example, if the item was lost in the mail, if the item was left in the wrong location, or if the item was damaged in the mail, the seller is not liable under these circumstances. i.e., it was devoured by the dog

But, I would still recommend giving an honest review. If the item is late in shipping (for whatever reason), be sure to mention this. It’s very important for buyers and sellers alike to know that they can rely on each other. Also, even if you don’t like the transaction or service, if it’s not a bad experience, try your best not to include any negativity. For example: “The seller was great until they shipped a package with missing parts without letting me know beforehand.” You get the drift- we all make mistakes sometimes – let’s keep it positive 🙂

All review sites have guidelines where a review will be removed if the rules are violated. Etsy’s rules are here: https://help.etsy.com/hc/en-gb/articles/360000572708-The-Review-System-for-Sellers?segment=selling

They list the following as the type of scenarios where a review will be removed:

Contain private information
Contain obscene, racist, or harassing language or imagery
Violate our Anti-Discrimination Policy
Contain prohibited medical drug claims
Contain advertising or spam
Are only about things outside the seller’s control, such as a delivery carrier (mentioned by name), Etsy, or a third party
Contain threats or extortion
Include shilling or otherwise falsely inflate a shop’s review score

Question 4

Can I edit my Etsy Review?

Accepted Answer

100-day review window: You have 100 days to edit your review, after that date that your order was expected to arrive. If you have a support case open, then while the case is open you can not alter the review.